Designing for inclusivity: Improving digital experiences for people with dyscalculia

Designing for inclusivity: Improving digital experiences for people with dyscalculia

In an episode of the Fourth Wall Content Podcast, I spoke with Jane McFadyen, Senior Content Designer at DWP Digital, about her groundbreaking work on improving accessibility for individuals with dyscalculia and low numeracy. Jane shared her insights, personal experiences, and collaborative efforts to create inclusive content and design that benefits millions of people.

Understanding dyscalculia

Dyscalculia is a form of neurodiversity characterised by persistent difficulties in understanding numbers. It affects about 1 in 20 people, yet remains under-diagnosed and often misunderstood. Jane explained that dyscalculia can manifest as poor number sense, difficulty with arithmetic, and challenges with spatial awareness. Unlike reading difficulties, struggles with numbers are often dismissed or overlooked, leaving many people without the support they need.

Why clear presentation of numbers matters

Numbers are integral to many public services, from paying taxes to applying for benefits. Yet millions of UK adults struggle with low numeracy. Jane highlighted research showing that poor numeracy disproportionately affects disadvantaged communities and can lead to significant consequences, such as financial difficulty.

Designing clear and accessible content not only supports individuals with dyscalculia but also benefits everyone, particularly those in high-stress or situationally challenging circumstances, such as bereavement.

Examples of accessibility barriers

Jane provided real-world examples of barriers faced by people with dyscalculia:

  • Complex forms: Long reference numbers, such as National Insurance or passport numbers, can easily be transcribed incorrectly.
  • Timeouts: Countdown timers on services can add unnecessary stress and confusion.
  • Data grids: Presenting numbers without context assumes users can interpret them intuitively, which is often not the case.
  • Authentication tests: Math-based CAPTCHA systems can block access for users who struggle with calculations.

Practical tips for designing with numbers

Jane outlined simple strategies to improve accessibility:

  1. Round numbers: Use whole numbers whenever possible to reduce cognitive load.
  2. Provide context: Explain what numbers mean and why they matter within the content.
  3. Reduce duplication: Auto-fill numbers users have already entered to avoid repetition.
  4. Leave space: Add visual breathing room around numbers to reduce visual distortion.
  5. Avoid time pressure: Extend or eliminate timeouts to accommodate slower processing.
  6. Conduct research: Test content with people who struggle with numbers to identify pain points and improve usability.

Collaboration and impact

Jane’s collaboration with Laura Parker and Rachel Malic resulted in an accessibility poster that provides practical design guidance. Supported by organisations like the Dyscalculia Network and National Numeracy, the team’s work has been adopted by services like the NHS and praised for its impact.

Jane also shared her personal experiences with dyscalculia, shedding light on how inaccessible design creates daily challenges. By being open about her struggles, she aims to raise awareness and inspire others to design with inclusivity in mind.

Jane’s advocacy and practical advice underscore the importance of designing content that works for everyone. Inclusive design not only helps those with specific challenges but improves the experience for all users. Her work is a reminder of the power of content design to drive meaningful change.

For more information, visit the DWP Accessibility Manual and explore the resources linked in Jane’s podcast episode show notes.

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