Services

Need help with your content?

I work with teams and organisations to improve their content and the processes for how they plan, create, distribute and measure that content.

I help them gain confidence that their content is meeting the needs of their users and also achieving their business goals.

Clear language, accessibility and inclusion principles underpin all of the work that I do.

Together we can identify what content you need to create, how, who for, when and where. I can advise on roles, processes and tools. You may need a content audit, style guide, help defining your voice and tone or someone to develop your content workflows.

Content Strategy

Content Operations

I can help you understand the people, processes and tools of your content operations. It usually starts with an audit of the current content operations, then recommendations and examples for good practice, followed by creating a plan for improving your content ops.

Content Design

I’ll write structured content using clear and appropriate language to help your users complete their tasks. I can write user needs, create content for prototypes, and pair write with subject experts. I have experience working to service standards and writing to existing style guides

Content Strategy

Together we can identify what content you need to create, how, who for, when and where. I can advise on roles, processes and tools. You may need a content audit, style guide, help defining your voice and tone or someone to develop your content workflows.

Content Operations

I can help you understand the people, processes and tools of your content operations. It usually starts with an audit of the current content operations, then recommendations and examples for good practice, followed by creating a long term plan for improving and embedding your content ops.

Content Design

I’ll deliver structured content in clear and appropriate language to help your users complete their tasks. I can write user needs, create content for prototypes, and pair write with subject experts. I have experience working to service standards, writing to existing style guides and being part of discovery and beta projects.

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Rob has worked with us on a number of projects in the UK, US and Ireland. He's always professional, reliable, outcome focused and great at communicating. And we can rely on his expertise to give us a high quality result every time. Oh, and he's also a lovely man. Which makes him exactly what we're looking for in a consultant.

Padma Gillen

Llibertat

I work with wonderful people and organisations

I regularly work with Lagom Strategy. Recent and current projects have been for the RAF, Health Education England and Skills for Care.

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I provided editorial and proofreading services to Content Design London for their books and supported client work too as a content designer.

I worked as a content editor at Marie Curie, the UK’s leading end of life charity.

I worked with Llibertat to do content design for conservation charity, Plantlife and on projects for clients in Ireland and the US.

I mentor community managers across Social Care Wales to help them create useful, accessible and inclusive content for their community members.

I worked with CDPS to help their public sector partners create user-centred bilingual content and as a content designer on a complex new Government service.